Privacy Policy

GuardiAnn Privacy Principles

The safeguarding of user privacy and security is predicated upon the following principles:
  1. We are deeply committed to establishing a safe and secure digital environment for all our users.
  2. We prioritize the protection of personal information with utmost diligence.
  3. We implement heightened security measures for all individuals, but especially our young users under the age of 13.
  4. We DO NOT sell personal information to third parties.

Privacy Policy Overview

Eightsnippet Co., Ltd. , CognoMetric InnoLab, Inc., and our affiliates (hereinafter collectively referred to as the “Company”) and its service platform, GuardiAnn, are deeply committed to the security and protection of user information. This Privacy Policy delineates the procedures by which we collect, utilize, and safeguard personal information obtained through the use of the GuardiAnn website (“Website”), the GuardiAnn mobile and web applications (“Apps”), and related services (collectively referred to as the “Service”).
This policy outlines:
  1. The types of information collected via our Service.
  2. The manner in which the Company utilizes such information.
  3. Specific situations under which information may be disclosed.
  4. The measures undertaken by the Company to protect your personal information.

Collection of Information and Sources

The Company collects information necessary for the provision of the Service or for the support you request. The categories of information collected may vary based on the access point and methods utilized to engage with the Service. Additionally, users may elect to voluntarily furnish information. The types of information collected, and their respective sources are detailed in subsequent sections of this Privacy Policy.

Information You Provide to Utilize the Service

A. Account Information
Information collected during the registration process for a GuardiAnn account includes, but is not limited to, email address, date of birth, gender, and school grade. This information is essential for the provision of Services and compliance with applicable regulations, including COPPA, which necessitates parental consent for users under the age of 13.
B. Transactional Information
Users participating in financial transactions with the Company, such as purchasing subscriptions, are required to provide additional information to complete the transaction. This includes credit card numbers, billing addresses, and full names. Users may choose not to provide certain information, but such refusal may restrict access to specific features of the Service.
C. Voluntary Information for Enhanced Experience
Users may elect to provide supplemental information to enhance their experience with the Service. This information may include survey responses, participation in group activities, and feedback related to services.
D. Automatically Collected Information
The Company automatically gathers information regarding user interaction with the Service, which includes but is not limited to:
  1. Device Information: The Company collects data regarding the devices utilized to access the Service, encompassing hardware models, operating system versions, device identifiers, and mobile network information.
  2. Geolocation Information: General location data may be approximated through GPS & IP to optimize user experience. GPS data is gathered only when the user performs a quest that requires location information.
  3. Log Information: The Company automatically records details concerning user activity on the Service, including search queries, navigation patterns, and connection data such as browser type, language preference, time zone, ISP, IP address, and timestamps of log-in and log-out activities.
E. Information from Third-Party Sources
Information may be acquired from third-party services, including:
  1. Social Networking Service (SNS) Logins: Users may opt to authenticate their identity through third-party services such as Google, Apple, or Facebook, which may provide personal data to facilitate account creation.
  2. Other Users: The Company may receive information about users from other users, such as clinicians inviting individuals to participate in activities.
  3. Partners and Service Providers: Information may also be collected from partners, service providers, or other third parties.
F. Information from Children
Individuals under the age of 13 are required to obtain parental or guardian consent prior to account creation. The Company mandates submission of a date of birth and parental email address for approval prior to account activation.
The Company does not sell personal information of children or any other users. Data may be shared as outlined in this policy, including with parents or guardians for consent purposes, and with third parties to facilitate Service operations. Aggregated or de-identified data pertaining to children may be utilized for research and analytical purposes.

How Your Information Is Used

The Company collects information to enhance the Service and foster engaging user experiences. The information collected may be utilized for various purposes, including:

Protection of Services and Maintenance of a Secure Environment

We utilize all categories of information collected to uphold GuardiAnn as a secure and trustworthy platform for all users. This encompasses the diligent enforcement of Company policies, as well as compliance with applicable laws and regulations. These initiatives include:

Advertising, Analytics, and Marketing

To further the business interests of GuardiAnn and inform users about the Service and opportunities presented by partners, GuardiAnn or the Company may utilize personal information for marketing purposes. This may also include communication regarding products, services, opportunities, contests, promotions, discounts, incentives, surveys, and rewards.

Cookies and Similar Technologies

Technological tools such as cookies, web beacons, tags, and scripts may be employed by GuardiAnn, its partners, and analytics and service providers to collect and store user data. This facilitates the provision of the Service in accordance with the Terms of Service and enables the Company to pursue interests related to the operation and enhancement of the Service.

Information Aggregation

We also collect information from external sources and integrate it with user-provided data. To ensure an optimal user experience on GuardiAnn, information may be consolidated across various devices, including computers and mobile devices.

Additional Data Processing

We may process data for other purposes disclosed to users in connection with the Service. If we intend to use personal data for purposes distinct from those originally stated and not compatible with the original processing objectives, we will inform users prior to such processing and will obtain consent where necessary.

Information Sharing Protocols
Information Shared by Users on GuardiAnn

Should a user accept an invitation from a family member or a third party clinician or therapist to participate in GuardiAnn Service, parents, guardians, or clinicians may have access to specific information via the Family Board in the GuardiAnn Service or other commensurate services, including but not limited to email address, secret identity, and avatar. For challenges solely hosted by them, they may view details such as successful days, completed challenges, and skill badges earned. To preserve user privacy, hosts are not privy to any notes made within the app, custom activities, or information unrelated to hosted challenges.

Information Disclosure by GuardiAnn

GuardiAnn may disclose user information under the following circumstances:
  1. With User Consent: Personal information will be shared with external parties when consent has been obtained from the user.
  2. For External Processing: GuardiAnn may provide both personal and non-personal information to trusted partners, vendors, and affiliated organizations for processing purposes, in accordance with our Privacy Notice and necessary confidentiality and security protocols.
  3. Legal and Preventive Measures: All categories of personal information may be shared with external entities if there is a good-faith belief that such access or disclosure is necessary to:
  4. Comply with applicable laws, regulations, legal processes, or governmental requests.
  5. Enforce Terms of Service, including investigations into potential violations.
  6. Detect, prevent, or address fraud, security, or technical issues.
  7. Protect the rights, property, or safety of users, GuardiAnn, or the public as permitted by law.
  8. Business Successors: In the event of a merger, acquisition, or asset sale, users will be notified via email and/or website notice of any changes in ownership or use of personal information, along with any options regarding such information.
    9. Research Purposes: GuardiAnn may periodically release non-personal aggregate data or anonymized datasets for research studies evaluating the Service.

Usr Rights and Choices Regarding Information Use Promoional Communications

Users may receive promotional communications from GuardiAnn following initial interaction with the Service or upon request. Users have the right to opt out of promotional communications during data collection or subsequently by following the instructions provided. Opting out may affect service use, but non-promotional communications will still be sent regarding account matters or ongoing business relations. Upon account creation, users may opt to receive periodic newsletters with updates and information. Subscription preferences can be modified at any time through account settings or by using the unsubscribe link included in each newsletter.

Account Management

Users retain control over the information provided to GuardiAnn and may review, edit, or delete any submitted information by accessing their account. However, deletion may hinder the ability to effectively utilize the Service. Users may aso delete their accounts, which will result in the removal of account history and related activities in line with data retention practices.

Rights of EU Resident

GuardiAnn processes personal data only under lawful bases, including fulfilling service delivery obligations, obtaining user consent, compliance with legal mandates, or pursuing legitimate interests while considering privacy rights. Users within the EU possess rights under the General Data Protection Regulation, including access to, updating, and deletion of personal data, objection to specific processing, or filing complaints with supervisory authorities. The easiest method for users to remove all personal data is via the account deletion function.

Rights of California and Nevada Residents

California residents (excluding job applicants and employees) have the right to request information regarding the collection, use, and disclosure of their personal data. Additionally, they may request deletion of their information, typically accomplished through account settings. Requests made via support will necessitate verification of account ownership.
Under California law, we are obligated to disclose whether we "sell" personal information as defined by applicable legislation. Based on our understanding, we do not engage in the sale of personal information. We also maintain compliance with Nevada regulations and do not exchange personal data for monetary compensation. The personal information of minors under 16 is not sold.

Data Retention Policy

GuardiAnn retains personal information for as long as user accounts are active or as required to fulfill legitimate business purposes and legal obligations. Upon cessation of these conditions, information is removed according to standard deletion protocols. Non-personal information, including de-identified or aggregated data, may be retained indefinitely.
Records of support interactions and communications will be retained indefinitely to enhance support processes and maintain accurate business records.

Information Security Measures

The security of personal information is paramount. The Company employs reasonable measures designed to protect against unauthorized access, use, alteration, or destruction of personal data. We adhere to generally accepted industry standards for safeguarding personal information during transmission and upon receipt. For instance, GuardiAnn data is encrypted in transit and at rest, and access to personal information is restricted to authorized personnel with a legitimate need to know.

Privacy Policy Amendments

By accessing or utilizing any portion of the Service, you affirm that you have read, understood, and agreed to be bound by this Privacy Policy, including any future modifications. GuardiAnn reserves the right to amend, update, or modify this Privacy Policy. Users will be notified of such changes via a notice on the GuardiAnn website for a minimum of 7 days following any revisions. Revisions will take effect at the end of the aforementioned 7-day period or upon the user's first access or use of the Service post-modification. If you do not agree to the terms of the Privacy Policy, you are not authorized to use, access, or participate in the Service.
Last revised on October 25, 2024.